Your comfort is our #1 priority
Read more about the steps we’re taking to ensure your safety during COVID-19 and beyond
Rest Assured When You Stay with Churchill
At Churchill Living, your comfort is our #1 priority. When you stay with us, you can rest assured that we have prepared for your safety every step of the way, from check-in to check-out and everything in between.
We have closely followed CDC guidelines to fully equip our properties, employees, and guests with the guidelines and processes recommended by officials.
This is our commitment to you during COVID-19 and beyond.
Enhanced Cleaning Standards
We have implemented the CDC’s recommended cleaning standards for all apartments, properties, and offices.
- Every Churchill apartment is thoroughly cleaned between guests, and all common areas, meeting rooms, and on-site facilities are fully sanitized in accordance with CDC guidelines to ensure cleanliness and disinfection.
- All Churchill apartment surfaces are cleaned and disinfected using CDC-recommended cleaning agents, including tables, doorknobs, light switches, countertops, door and cabinet handles, desks, phones, remotes, keyboards, toilets, faucets, sinks, etc.
- We are investing in new disinfectant spray technology to be used in each apartment between guests.
- The Churchill Furniture Rental division is taking additional measures to steam, sanitize, and clean all furnishings , upholstered items, and housewares before they are delivered to customers.
Contactless Check-In
Churchill properties offer significantly more isolation and privacy than hotels, with far less foot traffic within the building and new standards to avoid crowding in common areas.
- We continue to offer contactless check-in and check-out processes where possible, limiting direct interaction between employees and guests, as well as preventing crowding in the lobby areas.
- Many of our apartments are equipped with keyless entry technology, so there’s no need for an exchange of keys or keycards.
24/7 Guest Support
As always, our customer service team is available by phone 24/7 to serve guests and answer any questions they may have. Our Guest Services Specialists and maintenance teams are on site to assist with any immediate requests.
New Health & Safety Measures
Churchill employees and vendors are now required to wear masks on site or when interacting when guests. This includes cleaning and maintenance personnel and Guest Services Specialists.
Temperature Check
Churchill employees will have their temperature checked each morning to ensure no signs of fever are present.
24-Hour Buffer Between Guests
We have instated a 24-hour buffer period between guest check-in and check-out of apartments whenever possible.
Increased Booking & Cancellation Flexibility
We know that uncertain times come with uncertain travel and work plans. We’re standing by to help secure accommodations that meet your needs near major government installations, medical facilities, and key areas of travel, and offering a flexible cancellation policy for all bookings during COVID-19 so you don’t have to worry when plans change.
